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Last updated: 03/12/2014

We are a non-refundable airline and therefore do not offer refunds for tickets purchased with us once 24 hours has passed since the time of booking.

We can refund aviation taxes if you were charged these at the time of the booking and the value of this can be seen on your Payment Confirmation (PDF).

Get your Payment Confirmation (PDF)

Manage Bookings

Booking Ref.

You can also request this via the confirmation email you received by clicking on the Email me a payment confirmation (PDF) on the right hand side which will show any taxes you paid. To request a refund of the aviation taxes you will need to fill out this form.

You can also change the name of a passenger or change the time, date, or route of your flight online through the Manage Bookings section of A fee per passenger per flight will be charged along with any difference in fare between the cost of the original flight booked and the cost of the seat at the time of the change. Remember that purchasing flights and making changes to bookings is always cheaper at with our £15/€18 per flight online discount.

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